Top 10 Trends in Retail Banking and Payments, 2020: Transforming by Elevating the Customer Experience


Register today and join Aite Group research director David Albertazzi and his expert team for a live one-hour webinar as they identify the top 10 trends that will shape the retail banking and payments landscape around the globe in 2020 and beyond.

Attend the webinar to:

  • Learn why consumers’ expectations for greater customer experience are forcing all financial institutions and payment companies to take a step back to evaluate their current infrastructure, processes, and product offerings
  • Understand the opportunity being created by global commerce and the proliferation of payment types that will drive innovation and accelerate migration to a tender-agnostic worldwide payments network
  • Learn how consumer lenders that invest now in transforming their operations will better weather the next change in the credit cycle, however and whenever it may occur


February 4, 2020
Tuesday, February 4, 2020 | 11 a.m. ET

David Albertazzi is the research director for Aite Group’s Retail Banking & Payments practice and focuses on retail bank channels and core banking technologies. He specializes in technology solutions used by banks and credit unions to support their mobile banking, online banking, branch, ATM, and call center channels, and he assesses the strategies and technology implementations of financial institutions of all sizes.

Francisco Alvarez-Evangelista is a research associate in Aite Group’s Retail Banking & Payments practice.

Talie Baker is a senior analyst with Aite Group’s Retail Banking & Payments practice, focusing on the customer experience and digital payments technologies including person-to-person payments, business-to-consumer disbursements, cross-border payments, and the merchant payments ecosystem.

Tiffani Montez is a Retail Banking senior analyst at Aite Group covering digital channel interactions, marketing analytics, artificial intelligence, chatbots, and financial wellness.

Ms. Montez has deep experience in global financial services with more than 20 years of experience in strategic planning, strategic execution, and consumer experience design. She has the unique ability to not only build strategies but also provide the strategic guidelines for executing complex strategic plans to deliver results. 

Leslie Parrish is a senior analyst with Aite Group’s Retail Banking practice, focusing on consumer lending.

Thad Peterson is a senior analyst with Aite Group, focusing on the evolution of the payment space, the customer payment experience, and merchant acquiring.

David Shipper is the senior research analyst in Aite Group’s Retail Banking & Payments practice focusing on debit, credit, and prepaid cards. Based in Phoenix, Arizona, Mr. Shipper brings to Aite Group more than 15 years of experience leading card and payment strategies for financial institutions in the U.S.

Ron van Wezel is a senior analyst for Aite Group’s Retail Banking & Payments practice. His research covers market and regulatory trends in the payments space, with a focus on Europe.

Mr. van Wezel is a renowned expert in payments and digital banking. He brings to Aite Group 30 years of experience in product development and innovation, advising clients on a wide range of topics including mobile payments, digital wallets, cards issuing and acquiring, and ACH solutions.