Insurance customer expectations have increased dramatically, and carriers must become truly customer-centric in order to meet those expectations. Building a connected carrier isn’t easy but it is now the bare minimum to ensure survival in this fiercely competitive landscape.
Insurance Nexus is bringing together key figures in the industry to give you the strategies to understand your customers agenda and move towards a truly connected model.
Register today and join Aite Group senior analyst Samantha Chow and Insurance Nexus on July 16 at 11 a.m. ET to uncover how insurance carriers can merge technology and digital agility to remain relevant in what is an extremely competitive market.
- Design and deliver compelling, seamless customer experiences: Align behind your customer agenda, including front, middle and back office to become a truly connected insurance carrier
- Get a deep understanding of your customer needs along with how to dynamically embed customer insights throughout the customer journey to deliver products and services that your customers love, improving both retention and market share
- Move away from the limitations of operating in functional silos and toward a truly connected insurance organization that is aligned across businesses, functions, and channels and outperform their competitors
Samantha Chow is a senior analyst with Aite Group, specializing in the life and annuities industry. She brings over 15 years of experience in primary and secondary market research, product development, pricing strategies, competitive intelligence, project management, process improvement, and change management in the financial services industry.