Thursday, May 21, 2020 | 8:30 a.m. ET

The New Claims Agenda – Strategic Priorities for Claims in the New Insurance Landscape

Through this time of rapid change and extreme uncertainty, the claims community across Europe faces the monumental task of redefining priorities and strategies for the years to come.

How are insurers going to meet customer needs and continue to operate in this new world?

Join Generali global head of claims Mario Ricco, Tractable president and co-founder Adrian Cohen, and Aite Group senior analyst Greg Donaldson as they explore:
• The New Customer Expectations: Maximize the quality of your claims experience by creating a more transparent, hyper-personalized claims experience with real-time updates
• Build innovation partnerships: Work with your insurtech partners to optimize the benefits for your claims workforce and customers through faster cycle times and AI-assisted decision-making
• Lead the next generation of claims innovators: In a time when employee experience is as important as that of the customer, learn how to manage the current and oncoming generations of the claims workforce and adapt your leadership style to this age of disruption

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