February 20, 2020 at 2:00 PM ET

How To Win The Fight For Primary Customer Ownership

Banks can no longer serve today’s business and corporate customers with yesterday’s strategies.

Register today for this webinar to learn first-hand how banks are engaging in digital transformation to win business as well as primary ownership of their customer relationships.

You will come away from this webinar with an understanding of how a leading bank is using data-driven insights to improve their service offerings, as well as gain a deeper understanding of new technology trends that will transform the way you do business. You will also learn where intelligent engagement starts, what it looks like and how to align with customer expectations.

Join us on Thursday, February 20 at 2:00 ET


Chris Chaten, First Citizens Bank
Chris Chaten manages the commercial digital strategy team at First Citizens Bank. Prior to joining First Citizens, he held a variety of roles in product management, strategy, and operations at SunTrust, Discover, and JPMorgan Chase. He holds a B.A. in political science from Denison University.

Christine Barry, Aite Group
Christine Barry serves as research director for Aite Group's Wholesale Banking practice, focusing on the strategies and technology implementations of global banks of all sizes. Her recent research has addressed global cash management trends and technologies, capturing the valuable small-business customer, corporate mobile banking, the drivers of global core banking system replacement, remote deposit capture, and best practices for community banks and credit unions. 

Norm DeLuca, Bottomline Technologies
Norm DeLuca thrives on accelerating innovation in financial technology. As Managing Director of Bottomline’s Banking Solutions, Norm has proven that a deep understanding of banking and financial institution needs, regulatory trends, global market dynamics, and technology capabilities are critical to driving market changing innovation, winning, and delighting customers. 



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