Fraud in contact centers has always been a challenge to manage, but with the explosion of digital channels, financial institutions are faced with securing complex ecosystems. Increasingly, banks, credit unions and insurers of all sizes are deploying biometrics to stop fraud and improve customer authentication across the enterprise.
Why biometrics and why now? Register today and join Aite Group senior analyst Shirley Inscoe and Nuance chief fraud prevention officer Simon Marchand and VP & general manager Brett Beranek as they answer these questions based on a new paper detailing the role and value of biometrics in the financial services industry.
If you can’t attend the live webinar, register and we’ll send you both the recording and slides. Everyone that registers will also receive a complimentary copy of the Aite Group paper commissioned by Nuance.
Shirley Inscoe is a senior analyst on Aite Group’s Fraud & AML practice, covering fraud and data security issues.
Ms. Inscoe brings to Aite Group 30 years of banking experience in enterprise fraud and payments issues. She has served as the chair of the BITS Fraud Reduction Steering Committee and the co-chair of Early Warning Services’ Advisory Committee, and has been a member of ABA’s Deposit Account Fraud and Payment Systems Committees.