The promise of digital technology—more efficient operations and more compelling, personalized customer interactions—is transforming huge swaths of the financial services industry. Marketers are engaging with consumers in new channels. Automation is significantly speeding up the loan origination process. Fraud is being proactively identified and managed directly by customers on their mobile devices.
Debt collection—by contrast—feels like it has been standing still.
According to new research commissioned by FICO, this is finally starting to change. Collection executives are starting to successfully make the case for new investments.
Register today to attend this live webinar with Aite Group senior analyst Leslie Parrish and FICO senior partner Tom Johnson as they outline how collection organizations are leveraging advanced analytics, digital communication channels, and more sophisticated workflow and case management capabilities to digitize the collections process.
Attendees will learn:
- Where top banks, credit unions and non-bank lenders are ramping up their technology investments and what, specifically, those new investments look like within collections.
- How small and realistic improvements in data science and customer communication can have big impact on collections performance.
- How to evangelize for and implement an enterprise approach to collections that will help drive profitable portfolio growth and more engaged customers and employees.