Closing the Gap—How Banks Can Truly Own Business Payments

Aite Group, Capital One Spark Business & The Secret Chocolatier discuss business challenges and bank opportunities

As banks find new ways to drive customer relationships and revenue growth, small and medium businesses (SMBs) are on the hunt to find the right solutions to run their back office from an expanding landscape of options. How can banks most effectively deliver the services and products that answer SMB pain points in an age of digital channels, payments, and experiences?

Join Aite Group senior analyst Christine Barry and for a frank discussion on what it’s really like for a business to manage their payments, and how banks are now thinking about digital solutions and reaching their customers. hosts a research-backed webcast focused on real-life with Christine Barry, along with Andrea Raj , Senior Business Manager for Capital One Spark Business, and Andy Ciordia, of The Secret Chocolatier,  a successful tech savvy business owner grappling with limited resources, lots of growth, and a penchant for chocolate.

Register here today for this exciting webinar!

We will explore implications of new Aite Group research to answer the following questions:

  • With only about 10% of payments made through bank bill pay, what is holding SMBs back from active usage of existing digital tools like traditional online bill pay?
  • How are banks thinking through new strategies to grow and strengthen SMB customer relationships as sales models and distribution channels evolve?
  • How can attitudes and behaviors of millennials and digital-centric customers light the way, to help your bank anticipate future customer demand for innovative products,  and “skate to where the puck is going to be, not to where it has been?” (Wayne Gretzky)


Register today here for this exciting webinar!


June 8, 2017
Thursday, June 8, 2017 at 11AM PT / 2PM ET

Christine Barry serves as research director for Aite Group's Wholesale Banking practice, focusing on the strategies and technology implementations of global banks of all sizes. Her recent research has addressed global cash management trends and technologies, capturing the valuable small-business customer, corporate mobile banking, the drivers of global core banking system replacement, remote deposit capture, and best practices for community banks and credit unions.