Thursday, September 10, 2020 | 11 a.m. ET

The Chat Channel, the Next Critical Fraud Prevention Layer

Mitigate and resolve cardholder fraud faster and more accurately with Chat

Fraud mitigation techniques have become more sophisticated and robust as new technology helps identify and prevent fraudulent transactions. However, issuers, merchants, payment gateways, and others still rely on consumers to identify and verify fraudulent activities – most often with the same email, phone, and snail-mail methods that have been used for years.

It’s time to introduce more streamlined and engaging communication to increase response rates and more quickly verify potential fraud.

The digital-first consumer expects experiences that are familiar, convenient, and provide immediate results. The chat channel provides a critical layer to the fraud mitigation tool kit, allowing customers to have a fast, friction-free experience to verify purchases and payments and prevent fraud from occurring in their accounts. Deployed by billions worldwide, mobile chat channels such as WhatsApp, Facebook Messenger, and Apple Business Chat are ready-made to resolve any number of fraud issues with more fluid and complete exchanges of information.

Join Aite Group research director Julie Conroy and Clickatell senior vice president Andreas Suma for a live webinar to learn more about the immediate improvements that you will see across your broader fraud prevention efforts.


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