Jay Sarzen

Jay Sarzen

Senior Analyst

Areas of Expertise: Auto and Home, B2B Payments, Claims, Commercial Insurance, Consumer Payments, Data and Analytics, Digital Transformation, Insurance Fraud, Insurtech, Machine Learning and AI, Policy Administration Systems, Risk Management, Telematics, Underwriting

Jay Sarzen is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.

Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Prior to these roles, he honed his strategy skill set as a management consultant in BearingPoint’s Strategy, Process, & Transformation practice and served clients in industries that include software, chemicals, retail, consumer packaged goods, and financial services.

Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how technology is altering underwriting and claims operations. Mr. Sarzen has been quoted extensively in industry publications such as IA Magazine, Insurance Journal, and Insurance Networking News as well as the S&P Global Markets group of publications. Additionally, Mr. Sarzen has appeared at numerous industry conferences and symposiums as a panelist, moderator, and presenter, including Dig In: The Digital Future of Insurance 2016 and Advisen’s 2017 Cyber Risk Insurance Conference.

Mr. Sarzen holds a B.A. in Political Science from Trinity College, where he graduated with honors, and an M.B.A. from the University of Notre Dame, with a dual concentration in Strategy and Management. He is a Six Sigma Green Belt, an avid squash player, and serves as an elected official on his town’s Board of Education.  

Webinars

Tuesday, March 31, 2020 | 11 a.m. ET
According to a recent survey by Intelligent Insurer, a whopping 72% of underwriters are worried their jobs are under threat with the rise of robotics and AI. And 59% feel that the lines between underwriters, actuaries and data scientists are blurring. It’s a turbulent time for today’s...
Thursday, March 12, 2020 | 11 a.m. ET
As consumers become more used to customized products or services, it’s natural for them to want the same when it comes to P&C insurance. For example, consumers are asking themselves why carriers cannot price a risk for what it actually is as opposed to pricing an individual risk against a...

Analyst Views

April 23, 2019
For the most part, insurance carriers haven’t really viewed the claims process in a positive light, as it is complex (especially with a multiparty property and casualty claim), tedious (lots of data and fact gathering), and filled with suspicion (carriers thinking that policyholders could be trying to defraud them and policyholders thinking that carriers could be trying to pay less than what they...
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March 5, 2019
As insurance industry carriers, vendors, and assorted observers descended upon Toronto last week for Insurance-Canada’s Technology Conference (ICTC), several questions emerged about the readiness of Canadian insurance carriers to embrace innovations such as Software-as-a-Service/cloud, artificial intelligence (AI), blockchain, and robotic process automation. First and foremost, it is important...
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