Boston, May 18, 2017 – More consumers have high-deductible plans than in times of yore, and the high deductibles are becoming higher. Healthcare billers can no longer ignore the reality that consumers’ standing as third-party payers is steeply ascending. However, billers must take a more holistic approach to this trend and assess the impact of bill delivery on how consumers pay their bills. Can billers manage this change and open consumer engagement avenues via digital activities tied to bills and payments?
This report provides insights into medical billing and payments trends to support billers’ strategic aims and operational initiatives that seek to increase digital transactions. The report sizes 2016 medical bill gross dollar volume and the number of bill payments by payment methods and channels. Based on a Q3 2016 Aite Group survey of 2,429 U.S. consumers, this report also drills into generational behaviors and examines the methods by which bills are delivered and how bill delivery influences payment channels.
This 35-page Impact Report contains 30 figures and five tables. Clients of Aite Group’s Health Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.