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U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors

U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors

Many organizations are reassessing their bill payment capabilities as consumerization in payments evolves.

Boston, November 29, 2018 – As transactions have evolved, so have U.S. consumers, who have reprioritized how and when they pay their bills, often based on cash flow and convenience. Consumer power is growing, and switching providers is becoming easier than ever in most industries. As a result, consumer service providers are seeking to place more control into their customers’ hands, giving them the power of choice and flexibility yet accomplishing this feat while intending to shape positive behaviors.

This report, sponsored by Visa and ACI Worldwide, provides a blueprint for consumer services providers and their payments vendors to create a payment experience that shapes positive behaviors. It is based on a Q3 2018 online Aite Group survey of 2,425 U.S. consumers who participated in a research panel.

This 59-page Impact Report contains 63 figures and five tables. Clients of Aite Group’s Retail Banking & Payments or Health Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.

Download table of contents

This report mentions ACI Worldwide, American Express, Discover, Mastercard, and Visa.