Top 10 Trends in Retail Banking & Payments, 2021: Seizing Opportunities to Transform

Report Summary

Top 10 Trends in Retail Banking & Payments, 2021: Seizing Opportunities to Transform

The retail banking and payments customer base will have newly established digital-first behaviors in the new year and beyond.

David Albertazzi
Research Director

Boston, January 6, 2021 – The COVID-19 pandemic brought about not only a global public health crisis but also an economic downturn unprecedented in its speed and scope. Overnight, changing consumer behaviors and global lockdowns altered the way consumers transacted and shifted customer engagement to digital channels. The financial services landscape will remain forever changed.

This is an 18-page Impact Report. Clients of Aite Group’s Retail Banking & Payments service can download this report.

This report mentions Afterpay, Alipay, Anchorage Trust Company, Amazon, Apple, CashApp, Carte Bancaire, DailyPay, DoorDash, Etsy, Facebook, FIS, Google, iDeal, Klarna, Mastercard, Oportun, PayActive, PayPal, Rapyd, Skype, Snapchat, SoFi, Square, Varo Money, Venmo, Visa, WeChat, and Zelle.

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