Boston, June 8, 2017 – Electronic billing (e-bill) enables consumers to receive electronic bills via the billers’ websites and mobile apps, retrieve them from their email inboxes, or view them at banks’ websites and mobile or tablet apps. This capability satisfies consumers by further simplifying their financial lives. Can it also result in savings and a reduction in bill processing for both billers and banks?
This research sizes e-bill volume, breaks down e-bill adoption by format and by look-up source, and uncovers insights into how all generations—seniors, baby boomers, Generation Xers, and millennials—are adopting e-bills across the 29 most popular consumer bill categories. It is based on an online Q3 2016 Aite Group survey of 2,429 U.S. consumers who indicate that they are involved in paying most or all of the bills in their households.
This 28-page Impact Note contains 14 figures and five tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.