Boston, November 15, 2018 – Life and health insurance carriers around the world struggle to recognize RPA as an opportunity to be more operationally efficient and scalable, reduce operating costs, enhance skill sets, and grow the business without increasing headcount. But when RPA is combined with human intelligence, employees can add the value that they were hired to provide, creating a better customer and employee experience, which every life and health insurance carrier is striving for.
This report evaluates RPA case studies in the life and health insurance industry, describing the objectives, challenges faced, integration experiences, and project outcomes. It is based on in-depth interviews that Aite Group conducted from June to October 2018 with 11 life insurance carriers and their vendor counterparts across the globe.
This 35-page Impact Note contains four figures and one table. Clients of Aite Group’s Life Insurance or Health Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.
This report mentions Avaamo, Ernst & Young, EXL, HCL Technologies, Hexaware, Intellect SEEC, Kryon, and Tech Mahindra.