Boston, February 21, 2017 – Consumers are more aware of fraud and are concerned about data breaches, with at least 2,260 confirmed data breaches in 2015 alone. Importantly, consumers show a willingness to help to combat fraud, particularly by leveraging mobile technology. How can firms optimize the ways in which they reach out to and communicate with consumers to improve customer experience while reducing operational costs and fraud losses?
ACI Worldwide, a global leader in electronic payments for financial institutions, retailers, and processors, conducted online quantitative market research in April 2016 and surveyed 6,035 consumers. The report covers consumer perceptions in 20 different countries in the Americas, Europe, the Middle East, Africa, and the Asia-Pacific.
This 48-page Impact Report contains 44 figures. Clients of Aite Group's Fraud & AML service can download this report, the corresponding charts, and the Executive Impact Deck.