Boston, April 24, 2018 – P&C carriers around the world are facing a slow-growth market rife with intensifying competition, shifting consumer demands, and a consumer pool filled with people who have the ability to switch carriers with a few clicks and swipes. These are not easy problems to solve; however, carriers do have one option at their disposal that gives them more of a fighting chance to solve these problems: policyholder engagement.
This Impact Report examines how some carriers can assume some aspects of the traditional agent-policyholder relationship to create a more direct and stronger bond with policyholders through better policyholder engagement. It is based on 35 interviews with executives at some of the leading P&C insurance carriers in the United States and executives from vendors based in the United States and Europe who offer solutions that can help carriers deepen policyholder engagement. It profiles ACD, Automatic, Avaamo, CCC, Cincom, Citizen, ContentSquare, Conversica, CoreLogic, Ecrion, GhostDraft, HyperScience, Ingo Money, Intellect Seec, Jornaya, Kofax, LexisNexis Risk Solutions, Medallia, Messagepoint, Mitchell, Pitney Bowes, ProNavigator, Reply.ai, RightIndem, Roost, Snapsheet, Solera, Splice, Surfly, Top Down, and UpdatePromise.
This 77-page Impact Report contains three figures and five tables. Clients of Aite Group’s P&C Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.