Boston, November 6, 2019 –Customer experience is critical to a bank retaining and attracting new business clients. And while digital customer experiences have been getting a lot of attention in the market, not all banks are focused on the arguably more important nondigital interactions. Citizens Commercial Banking, the commercial arm of Citizens Financial Group, has just such a focus and has launched Commercial Priority Services, a white glove concierge service that provides all commercial bank clients a single point of contact for all servicing needs.
Clients of Aite Group’s Wholesale Banking & Payments service can download this 10-page Impact Brief. To learn more about the topic covered in this Impact Brief, please contact us at firstname.lastname@example.org.