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April 28, 2020 by Jay Sarzen

Litigation over business insurance claim denial is the proverbial 800-pound gorilla that carriers must address. As of this writing, lawsuits are beginning to proliferate (as Aite Group predicted in COVID-19: Challenges and Opportunities in Financial Services), and most of these lawsuits are centered on the policy limits or exclusions related to business interruption.

April 22, 2020 by Sophie Schmitt

As global investors observe the value of their retirement savings plummeting and as tens of millions face sudden unemployment, how should the retirement industry be supporting its customers through communications and other services, especially for investors who lack ongoing access to a financial advisor? For most of the roughly half of U.S. workers who have a retirement account, the primary source of guidance and information will come from retirement plan providers and self-directed investment firms. As these communications start to make their way to investors through emails and online communications, we have a few preliminary observations to share.

April 21, 2020 by David O'Connell

So Paycheck Protection Program (PPP) round one is over, and what a storm it was. Some things went well, others went badly. These are worth considering somewhat closely. After all, there is at least another US$250 billion coming down the legislative pipeline. We are going to be at this for at least a few more weeks, maybe even a few months, if COVID-19 spikes in late fall, as did the Spanish flu in 1918. 

April 15, 2020 by Paul Sinthunont

As an analyst at Aite Group, I frequently speak to business and technology leaders at capital markets firms to understand business strategy, the role that technology plays in that strategy, and the common challenges when striving for success.

April 13, 2020 by David O'Connell

The challenge of getting all that Paycheck Protection Program (PPP) money out to businesses is the inverse of what’s going on with the pandemic itself. At the same time that the U.S. is trying to avoid a spike in demand for its healthcare infrastructure, it is actually invoking for its small-and-midsize-business (SMB) lending infrastructure a 100-year storm in lending demand. Unsurprisingly, the outcomes are mixed. And the longer the lending infrastructure takes to come up with the not-so-easy improvisations and adaptations to pipe out all that PPP money, the more businesses will suffer, the more payrolls won’t get met, and the more financial pain individuals will feel.