Boston, May 18, 2017 – Home mortgage is the largest retail loan portfolio by value, and a growing percentage of U.S. homeowners are setting up recurring mortgage payments. How can FIs leverage this good start to improve borrowers’ satisfaction, increase the home mortgage portfolio’s profitability, and decrease operating costs? Are there opportunities to expand this strong performance into other high-balance loan portfolios?
This Impact Report sizes the mortgage bill gross dollar volume in 2016 by payment methods and channels and uncovers insights into how all generations conduct bill payment activities. The report also sizes the number of bill payments by payment methods and channels and breaks this out by generation. It is based on a Q3 2016 survey of 2,429 U.S. consumers, 862 of whom indicated their household paid a mortgage bill.
This 37-page Impact Report contains 28 figures and five tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.